Keyword Press
291 Sprowston Mews, LONDON E7 9AE, England
Tel. and fax: +44 (0)20 8519 1170

Terms and Conditions

Once your order is confirmed and payment is made, we shall use our best endeavours to deliver your order promptly, and in any case within the following time limits:

If you have not received your order after the above limits have expired, please send us an e-mail message and we shall take all reasonable steps to see you get your order without further delay.

If on receipt any book is damaged or defective, please let us know by sending us an e-mail message or by letter or telephone. We undertake to replace without charge books that are damaged or defective on receipt, provided you inform us promptly of the circumstances. We may, at our absolute discretion, require you to return the damaged or defective books, in which case your reasonable postage and packing costs will be refunded.

Your right to cancel

If the total amount payable including postage and packing is £42.01 or more you have the right to cancel the contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the books.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement sent by e-mail or by letter to 291 Sprowston Mews, London E7 9AE, England. Click here to download a model cancellation form which you may use for this purpose. It is not obligatory to use the form. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We shall make the reimbursement without undue delay, and not later than:

We shall make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement

You shall send back the books or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the books before the period of 14 days has expired. You will have to bear the direct cost of returning the books.

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