Keyword Press

Terms and Conditions

Payment processing

Payment for your order may be made by credit or debit card, via PayPal, or (if you have a UK bank account) by cheque. Card payments will be processed securely by Stripe.

If you have a UK bank account, you may pay by cheque: you can choose this option on the checkout page. But please note that we cannot accept cheques drawn on banks outside the UK. If you are paying by cheque, your order will be sent as soon as your cheque is received.

If you experience any problems with the online payment system, or wish to use another method of payment (for example bank-to-bank transfer), please do not proceed with your order but send us an e-mail instead.

Our site does not use cookies, but to access secure websites like Stripe and PayPal your browser must be configured to accept them.


Despatch and delivery of your order

Books ordered through this website are normally despatched by second class mail to addresses within UK, and by Royal Mail International Standard to other countries, but we reserve the right to use other methods at our discretion if it seems to us advisable for speed and security.

Orders for delivery to addresses outside Europe can usually be sent by surface mail (Royal Mail International Economy) on request. If you prefer surface mail, do not complete your order; send us an e-mail instead.

Once your order is confirmed and payment is made, we shall use our best endeavours to deliver your order promptly, and in any case within the following time limits:

If you have not received your order after the above limits have expired, please send us an e-mail message and we shall take all reasonable steps to see you get your order without further delay.

If on receipt any book is damaged or defective, please let us know by sending us an e-mail message or by letter or telephone. We undertake to replace without charge books that are damaged or defective on receipt, provided you inform us promptly of the circumstances. We may, at our absolute discretion, require you to return the damaged or defective books, in which case your reasonable postage and packing costs will be refunded.


Charges on delivery

In some countries, including member-states of the European Union, you may be charged customs, VAT and a handling charge on delivery. Unfortunately this is outside our control.


Your right to cancel

If the total amount payable including postage and packing is £42.01 or more you have the right to cancel the contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the books.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement sent by e-mail or by letter to 48 Dunsterville Way, London SE1 3RQ, England. Click here to download a model cancellation form which you may use for this purpose. It is not obligatory to use the form. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We shall make the reimbursement without undue delay, and not later than:

We shall make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement

You must send back the books or hand them over to us without ufndue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the books before the period of 14 days has expired. You will have to bear the direct cost of returning the books.

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